Gold Coast Queensland

 

  For more information call 1800 339 966

Guest Information

Here you will find additional park information.

The wish of management and staff is for all guests to be able to enjoy a safe, happy, friendly and relaxing stay whilst at the park. Be considerate of others and ensure your site and belongings are kept secure and tidy at all times. Please read the following which applies to all guests, residents or invited guests.

AMENITIES: There are two amenities blocks available 24 hours for your convenience. All children under 12 years of age must be accompanied by an adult and supervised at all times. Please consider others when using these facilities by leaving them in a neat and tidy condition.

BBQ AREAS: A number of FREE BBQ areas are available throughout the park. Remember to please leave area clean after use.

BICYCLES/SCOOTERS/ROLLERBLADES/GO-KARTS: To be used during daylight hours only & please observe all road rules including the wearing of helmets and necessary protective gear. Children are to be supervised at all times. Do not use in the main entrance/exit area and the main street in the resort. Go-kart hire available at the Bistro.

BUSINESS: Fax/photocopy/mail services area available from reception. Fees may apply for some business services.

CAMP KITCHEN: There is a camp kitchen situated in the park for your convenience. Crockery/cutlery not provided. Food left in the fridge should be marked with your name and site number. Please leave clean after use.

CHECK IN: Please arrive any time after 2pm on the day of your scheduled arrival.

COT/HIGHCHAIR HIRE: Free high is available for the duration of your stay. Please advise reception of your requirements prior to arrival.

DEPARTURE/CHECK OUT: All rooms/sites to be vacated by 10am on day of departure. Should you wish to check out before reception opens or extend your stay, please make alternate arrangements the day prior.

DEPOSITS FOR HIRE EQUIPTMENT: Refundable deposits are required on all hire equipment. In most cases photo ID can be used in place of cash. See the kiosk for further details

DUMP POINT: See map for location. Please do not empty your waste into any amenity blocks.

FAMILY BATHROOM: Located in the main amenity block. Key required – see reception

FIRES: No open fires are to be lit at any time.

FOXTEL: Select accommodation types in the park offer free Foxtel. For information on the channels available please see reception.

GENERATORS: The use of generators is not permitted after 8pm.

INTERNET: Internet kiosks are located in Galleon’s Bistro and are available during kiosk open hours only. This is a non-smoking area and we ask that you be considerate of waiting guests. Recharge cards are available from the kiosk. WiFi antennas are also located throughout the park providing complimentary access to guests. Due to the ever changing environment of a holiday park and varying customer computers, signal cannot be guaranteed everywhere, however, outside areas are well covered. Reception will provide guests with a complimentary access code on request at the time of check in.

LAUNDRY: Two laundry blocks are provided for guest use. Machines are coin operated – change is available from reception and Galleon’s Bistro during  operating hours. Open & closing times are posted on the door of each facility. Temporary clothes lines may not be erected. Clothes lines are provided in both laundries for guest use. Ironing boards are also located at each facility  for hire from reception. Washing powder is available for purchase at each laundry or at reception.

LINEN:  All linen is provided in all accommodation. Bed in main bedroom is made up, however other beds are not. A linen change/service will be offered if your stay is for more than 7 nights.

MAIL: Guests expecting mail during their stay, please address to: ATTN: Guest Name, C/- Treasure Island Holiday Park, 117 Brisbane Road, BIGGERA WATERS, QLD, 4216.

MESSAGES: Phone messages are listed on the message board outside reception.

PARKING: All sites/accommodation offer parking for one vehicle only. Please park your car within your allotted position and not on the roadways. Boats/trailers will only be accepted on site providing they fit and are approved by management. Visitors should park their vehicles in the visitor parking area at the front of the property. No visitor vehicles are allowed in the park without prior consent from management.

PETS: Sorry, no pets allowed.

QUIET TIME: Please be respectful of the enjoyment of others within the resort by restricting noise from television, music & social gatherings between the hours of 10pm & 8am.

RECEPTION HOURS: 8am – 7.30pm everyday (except Friday & Saturday 8.30pm). Closed Christmas Day.

REFUND/CANCELLATION: Details are available at reception. Please be aware that we are unable to refund any monies for late arrivals, early departures or in the event of inclement weather.

SAFETY: For the safety of all guests, we require that all minors are back at their registered accommodation/ site by 10pm. Adults/parents are responsible for all minors in their care.

SECURITY: While Park Managers do their best to ensure a safe and secure environment, we do recommend that visitors to the park take the precaution of securing items of value left outside their tent, caravan or cabin during the day and overnight.

SMOKING: Please note that smoking is not permitted in any accommodation, in common areas and in the bistro.

SPECIAL NEEDS BATHROOM: Located in the main amenity block. Key required – see reception.

SPEED LIMIT: All roads in the resort are shared between pedestrian & vehicles. Speed limits are walking pace only.

SURVEILLANCE CAMERAS: Please be aware that surveillance cameras are used within our property.

TOUR DESK: Our reception staff are only too happy to assist with any queries you may have. Discounted theme park tickets are available from reception, along with a number of available tours and attractions. Most tours booked through our office offer a complimentary pick up and drop off service.

TRAVEL INSURANCE: We recommend all guests take out Travel Insurance whilst on holidays. This should protect against the unlikely event that you may be forced to cancel. Examples of unforeseen circumstances: In case of bad weather (excess rain, etc), death in the family, transport difficulties (plane strike, flights being cancelled, road closures, etc), server emergency events (flood, fire, etc)– these are just some issues you may face. Insurance policies vary between providers so take the time to research thoroughly to ensure you are protected against all issues that may be encountered.

VISITORS: All visitors should park in the designated visitor parking area and be registered on arrival.

WATER HAZARDS: Parents and guardians please note the location of the creek which may pose as a water hazard to small children or other non-swimmers. The creek is clearly identified on our site plans and strict supervision should be maintained to prevent children and non-swimmers from gaining access. Treasure Island Holiday Park, its owners, directors, employees or agents shall not be held responsible or liable for any death or injury caused to any persons directly or indirectly through gaining access to lagoons or any other water hazard in the park and Treasure Island Holiday Park hereby indemnifies and hols harmless, its owners, directors, employees or agents from any actions, claims or other suits or demands which may arise.

WILDLIFE: We ask that you not feed any of the wildlife as human food can be detrimental to their health.


EVACUATION PLAN: Please make yourself familiar with our evacuation point in case of any unforeseen emergency. In case of emergency, please remain calm and follow instruction from staff. For after-hours emergency only, please call 07 5500 8600 or 000 in cases relating to FIRE, POLICE or AMBULANCE. Our local police number is 07 5537 5099.
 


NOT ALLOWED LIST: Our list for the not allowed under any circumstances is as follows:
NO SWEARING, ILLEGAL DRUG USE, NO EXCESSIVE USE OF ALCOHOL, NO UNDUE MESS AROUND SITE, NO UNREGISTERED OVERNIGHT GUESTS, NO UNDUE NOISE, NO ACTS OF VIOLENCE OR ABUSE, NO SMOKING IN ACCOMMODATION, NO UNREGISTERED VEHICLES AND NO DRIVING LESSONS TO BE CONDUCTED IN THE PARK GROUNDS

** FAILURE TO COMPLY WITH ANY OF THE ABOVE INCLUDING ANY DAMAGE CAUSED TO RESORT ACCOMMODATION OR PROPERTY MAY RESULT IN THE GUEST BEING ASKED TO VACATE AND LEAVE THE PROPERTY WITH NO REFUND ISSUED. PLEASE READ OUR REFUND POLICY PRINTED ON YOUR RECEIPT ISSUED ON CHECK IN **

Note: Any caravan/campervan leads connected to our power outlets must be 15 AMP tested and tagged! The use of double adaptors is not allowed!

PLASTIC COVERS, CARPETS OR MATS OUTSIDE TENTS OR CARAVANS ARE NOT  PERMITTED ON ANY LAWNED AREA. SHADE CLOTH OR SIMILAR IS WELCOME.

Note: Please be aware of water hazards. Treasure Island Holiday Park, its Owners, Directors, Employees or Agents shall not be held responsible or liable for any death or injury caused to any persons directly or indirectly through gaining access to lagoons or any other water hazard in the resort and Treasure Island Holiday Park hereby indemnifies and holds harmless, its Owners, Directors, Employees or Agents from any actions, claims or other suits or demands which may arise.

To help you have a great holiday experience, please ensure any problem is reported immediately and that we are given the opportunity to rectify it for you during your stay

Please enjoy your stay!