1. A deposit is required to secure each reservation.  For phone bookings a deposit equal to the first night's accommodation/site tariff must be paid at the time of making the reservation or within 7 days of booking. For online bookings, a deposit equal to the total tariff is payable at time of making the reservation. No reservations will be guaranteed without a deposit. We accept Visa and MasterCard. Please Note: Due to increasing operational costs, a 2% fee will apply to the total amount on all credit card transactions. This is effective immediately from 1 July 2011. Should you not wish to incur any credit card transaction fees, there are alternate payment options available, these are: Direct Deposit or Cheque.
   Direct Deposit: If you are using this payment method, please ensure your reservation number is entered as the description on your payment into our nominated bank account to ensure it is applied to the correct reservation. A copy of your transaction must be sent to us as confirmation for our records.
   Cheques: Will only be accepted if received more than 2 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side.
   Any bookings, arriving within one month of making the reservation, must pay deposit at time of booking. Please ask reception for more information.
2. Members of BIG4 Holiday Parks of Australia are eligible for their 10% discount on their booking only (to the value of $40). Please mention your membership upon booking and present your membership card upon arrival at Treasure Island Holiday Park. (If you are not a member please ask one of our friendly staff how to join or check out the page on our website under the "Other" tab).
3. Please note that Treasure Island Holiday Park is closed on Christmas Day. Arrivals and departures cannot be scheduled for this day.
4. The balance of your account, plus a $20 key deposit (per key), is payable upon arrival by cash, credit card or EFTPOS. Please note that cheques are not accepted on arrival. Different conditions apply for group reservations and reservations made via Travel Agents.
5. Check in time is from 2pm, and check out time is between 7am and 10.00am, daily (except Christmas Day)

Cancellation Policy:  (All cancellations must be received in writing)

Please note: This policy does not apply after the stay has commenced.

• Low Season - Cancellations advised with 24 hours notice are fully refundable less a $30 administration fee. Cancellations inside of 24 hours of arrival will result in forfeiture of all monies paid.
• High/Peak Season - Cancellations advised with 21 days notice are fully refundable less a $30 administration fee. Cancellations inside of 21 days of scheduled arrival date will result in forfeiture of all monies paid.
• If less than the above mentioned notice is given for a cancellation, no refunds or credit will be given. This also applies for all date changes/booking alterations.