Gold Coast Queensland

 

  For more information call 1800 339 966

Booking and Refund Policy

CANCELLATION/REFUND/BOOKING POLICY

Refunds of deposits and fees paid are available from NRMA Holiday Parks under the following circumstances:

Premium/High Period Bookings

  • Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
  • Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid.

Mid-Season Bookings

  • Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
  • Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.

Low Season Bookings

  • Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are fully refundable, less a $30 administration fee.
  • Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.

PLEASE NOTE:  Where a deposit or prepayment is to be refunded, an administration fee is to be charged.  Alternatively, the total refund amount maybe transferred to a future booking (to be used within 12 months) and no administration fee will apply. 

The $30 administrative cancellation fee can be credited to a future booking if returning within 12 months of the initial cancellation.

PAYMENTS/DEPOSITS

Peak/Premium Periods

  • First Night (Cabins) & $100.00 (Sites) at the time of booking.
  • Christmas Balance is to be paid in full by 31st October.
  • Easter balance to be paid in full one month prior to arrival.

Mid-Season (School Holiday Periods only)

  •  First Night (Cabins) & $100 (Sites) at the time of booking with the balance to be paid 30 days prior to arrival

All other periods

  • First nights’ accommodation (cabins) & $50.00 (sites) at time of booking with balance on arrival.